General Conditions

Dioses is completely available to clarify any point of this document so that its acceptance is free from defects.

A - Introduction
These general conditions of sale (hereinafter only "Terms") govern the sale of products marketed by Marina Trotta Dioses of Lorraine (hereinafter only "Dioses"). All contracts entered into to purchase products through the site www.dioses.it and according to the procedures described above, between the seller and the customer will be governed by these Terms.
B - Acceptance of general conditions of sale
1. The contract between the Customer and shall be construed Dioses concluded with the acceptance, even partial, of the order by Dioses, who reserves the right, in its sole discretion, to accept the order. Acceptance is considered tacit, if not otherwise notified by the Customer any mode. By placing an order in the manner provided, you represent that you have read all the information provided during the purchase procedure and accept the general conditions and payment below transcribed.
2. If the customer is a final consumer (ie an individual who buys goods for purposes not related to his profession), once the procedure of buying online, will print or save an electronic copy, and still retain the present general conditions of sale, subject to the provisions in Articles. 3 and 4 of Decree No 185/1999 on distance sales.
3. It excludes any right of the Customer to damages or compensation, and any contractual or extra contractual liability for any direct or indirect references to persons and / or property, caused by non-acceptance, even partial, of an order.
C - How to Purchase
1. Customer may only purchase products in the electronic catalog Dioses when placing your order and is available at (URL) http://www.dioses.it, as described in the relevant information sheets. The technical information included in the site www.dioses.it reserves the right to alter technical information of products to match those provided by the manufacturers without any notice. It is understood that the picture accompanying the description of a product may not be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All support information acquisition (Glossary Buying Guide, etc ...) are meant merely as material for general information, not due to actual characteristics of each product.
2. Correct receipt of the order is confirmed by Dioses through an answer via e-mail, sent to the email address supplied by the customer. This confirmation message report Date and time of receipt of order and a 'Customer Order Number', to be used in any further communication with Dioses. The message once again all the data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. Customer can also check the status of his order by contacting the Dioses via email to serv.clienti @ dioses.it
3. In the case of non-acceptance of, Dioses is committed to a timely notice to Customer.
4. All prices in this site are meant prices to the public and therefore inclusive of VAT. Dioses reserves the right to change prices at any time without notice.
D - Payment
Bank Transfer
Lets make a payment by wire transfer through your bank. The order fulfillment process starts once credited with the amount of the entire order on our c / c. (times 2-3 banking days).
This mode of payment is free and therefore without any additional payment commission.
The purpose of the transfer should contain:
• order number
• Name and surname of the order
Bank transfer to:
Dioses trotting Marina Lorena
Bank: Savings Bank of Veneto
Iban: IT65 Q 06225 12033 100000000090

E-Delivery -
Dioses not ship at Mail Boxes and companies that provide debit services.
Delivery costs are charged to the customer and are shown explicitly at the time of order placement. Payment of the goods by the customer will be using the method of bank transfer as described above
The delivery of goods ordered housing plan means weighing up to 30kg.
The goods are always made with packaging by the producer or in cardboard boxes properly sealed.
If the customer has agreed with the organization of the expedition through Dioses. The timing of delivery of ordered goods are purely indicative and are published in the description of each product and the same may vary due to force majeure or due to traffic conditions and traffic in general or by act of the Authority. The standard delivery unless otherwise agreed in writing between the parties, will take place during the following hours: from 9.00 to 13.00, from 14.00 to 18.00, daily, except public holidays, from Monday to Friday.
No responsibility can be attributed to Dioses in case of delay in the order or delivery of goods ordered.
Upon delivery of the goods by the courier, the customer is required to check:
• the number of parcels being delivered is as specified in the invoice;
• the packaging is intact, not damaged or wet or otherwise altered;
Any external damage or the mismatch in the number of items or indications, should be immediately notified to the carrier making the delivery, adding the word "withdrawal conditional" on the appropriate document and confirmed within 8 days by registered letter with acknowledgment of return to the courier, the address of which is explained on the accompanying document.
In the specific case of damaged package to write "subject to removal because the package is damaged."
It 'also required the opening of a case of anomaly at Dioses, communicating via email - serv.clienti @ dioses.it quickly what happened.
Once signed the document the carrier, the customer can not plead any objection about the external characteristics of the goods.
Despite the packaging intact, the goods must be verified within eight days of receipt. Any damage or defect must be hidden reported in writing by registered mail with return receipt to the courier whose address is explained on the accompanying document.
It 'also required the opening of a case of anomaly at Dioses, by sending an email to customer service - serv.clienti @ dioses.it
Each signaling beyond the above deadlines will not be taken into account. For each statement, the Customer assumes full responsibility for the statements.
F - Long it Takes Delivery of order and
With "time of order fulfillment" means the amount of time that elapses from the receipt of order to product delivery to the carrier. The timing is shown in the technical description of each product published on the website.
G - Shipping fees
The transportation cost and responsibility of the same is paid by the customer, even though agreements between the parties it is organized by Dioses.
Should the Dioses organize the delivery without being responsible for it, will agree in advance with the client from time to time, terms, costs and timing of delivery.
H - Return Policy
1. According to Art. 64 and ff of Legislative Decree no. No 206/2005, if the customer is a consumer (ie an individual who purchases goods for purposes not related to his professional activity, or does the purchase by indicating in the order form at Dioses a reference to VAT), has the right to terminate the purchase contract for any reason without penalty and except as noted in paragraph 3 below.
2. To exercise this right, the Customer shall send via email to serv.clienti @ dioses.it a request for withdrawal on-line, where it will be shown in addition to the order number, full name of the buyer also required the bank to return amount.
Receiving such a request, send email to Customer Dioses the form of exercising the right of withdrawal provided with authorization number that must be attacked outside the envelope in which the product will be physically located and sent Dioses within 10 working days' authorization.
3. The right of withdrawal is subject to the following mandatory conditions:
• The law applies to product purchased in its entirety, you can not exercise withdrawal on only part of the product purchased
• The property purchased must be unopened and returned in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, product descriptions, etc. ...); box to limit damage to the original package, we recommend, when possible, placed in another box on which to affix the RMA number (authorization code to return) issued by Dioses, should be avoided in all cases the attachment of labels or adhesive tapes directly to the original packaging of the product;
• the property subject to right of cancellation must be returned in normal condition, as it has been kept and possibly used by the use of reasonable diligence: it will then be accepted products used that indicate signs of damage or dirt and consequently can no longer be considered broken;
• • postage for the return of the asset are charged to the customer;
• to send, until the certificate of receipt in our warehouse is under the complete responsibility of the customer;
• in case of damaged goods during transport, Dioses will notify the Customer of the incident (within 5 working days of receiving the goods in their own seat), to enable it to promptly file a complaint against the carrier of his choice and to obtain reimbursement the value of the asset (if insured), in this case the product will be made available to the client for his return, while canceling the request for withdrawal;
• Dioses not respond in any way for damage or theft / loss of goods returned by uninsured shipments;
4. Notwithstanding any repair costs for damages assessed original packing, Dioses will refund the customer the full amount already paid as quickly as possible and within 30 days of receipt of the notice of termination, upon receipt of the goods that the termination, through the transfer procedure of the amount charged by Bank Transfer. In the latter case, the Buyer shall deliver promptly to the bank on which to obtain a refund (name, name of bank and IBAN)
5. The right to cancel contract totally, for lack of the essential integrity of the property (package and / or its contents), where it finds Dioses:
• Failure to affix the form of authorization issued by Dioses packages sent outside of the wrapping;
• the absence of the outer packaging and / or package, original interior;
• the absence of integral elements of the product (or parts connected with it ...) or defect to the product itself;
• damage to the product for reasons other than its transport
• a state of filth of the product due to its use, which has compromised its integrity.
The costs and risks of transport for the refund shall be fully paid by the Customer. The return of products that are damaged, deteriorated or lacking in accessories and original equipment will not be accepted by Dioses and will be returned to sender with the burden of transport costs.
In the case of forfeiture of the right of withdrawal, Dioses will return to sender the property purchased by charging the same shipping costs.
I - Complaints
1. Any complaint must be addressed Dioses trotting Marina Lorena, Alley Oriani 12, 31100 Treviso Italy
k-Jurisdiction and Applicable Law
The sales contract between the Client and concluded in Italy Dioses means and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence in all other cases, the local jurisdiction is exclusively that of the Forum of Treviso.
L - Condition
1. The conditions contained in this document may be modified by Dioses without notice and will be valid from the date of publication's website www.dioses.it.